Privacy Policy

1. Who We Are

Vonix is a financial technology company offering business-related financial solutions, payment services support, onboarding processes, operational tools, and related services. In some cases, certain services may be delivered in partnership with third-party regulated providers, banking partners, payment institutions, electronic money institutions, card issuers, compliance providers, or other infrastructure partners.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• our website;
• contact forms and support channels;
• account registration or onboarding processes;
• job applications;
• newsletters, marketing, and communications;
• any other interaction you have with Vonix in connection with our services.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website. Those services are governed by their own privacy policies.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide directly

You may give us personal data when you:

• fill in forms on our website;
• contact us by email or support channels;
• request information about our services;
• apply for a job;
• sign up for updates or newsletters;
• begin or complete onboarding.

This information may include:

• full name;
• business name;
• email address;
• phone number;
• job title;
• country of residence or operation;
• company registration details;
• business activity information;
• identification or verification data;
• any other information you choose to provide.

3.2 Information collected automatically

When you use our website, we may automatically collect technical and usage information such as:

• IP address;
• browser type and version;
• operating system;
• device type;
• referral source;
• pages viewed;
• time spent on pages;
• dates and times of access;
• website interaction data;
• cookie and tracking data.

3.3 Information from third parties

We may receive personal data from third parties such as:

• identity verification providers;
• fraud prevention and compliance providers;
• payment service providers;
• banking or infrastructure partners;
• public company registries or sanctions databases;
• recruitment platforms;
• analytics and advertising partners.

4. How We Use Your Information

We use personal data for the following purposes:

• to provide, operate, and improve our website and services;
• to communicate with you and respond to inquiries;
• to evaluate eligibility for our products or services;
• to carry out onboarding, due diligence, KYC, KYB, AML, fraud prevention, and compliance checks;
• to manage customer relationships;
• to process applications, requests, and transactions;
• to monitor, maintain, and secure our systems;
• to personalize website content and user experience;
• to send service-related notices and updates;
• to send marketing communications where permitted by law;
• to process job applications and recruitment activities;
• to comply with legal, regulatory, and contractual obligations;
• to establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where applicable under relevant data protection laws, we rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide services to you or take steps before entering into a contract.
• Legal obligation: where we must comply with laws, regulations, compliance obligations, or lawful requests.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Consent: where required by law, including for certain marketing communications or non-essential cookies.
• Establishment, exercise, or defense of legal claims.

6. Compliance, Verification, and Third-Party Providers

As part of our business model and service delivery, Vonix may work with third-party providers, including regulated financial institutions, payment processors, compliance providers, onboarding providers, card issuers, and banking infrastructure partners.

These partners may independently collect or process personal data in accordance with their own legal and regulatory obligations. In certain cases, they may act as independent data controllers or service providers/processors.

We may share data with such providers when necessary to:

• verify identity or business information;
• comply with AML, KYC, KYB, sanctions screening, and fraud prevention requirements;
• facilitate payments or account-related services;
• meet applicable regulatory obligations;
• assess risk and service eligibility.

7. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

• ensure website functionality;
• remember user preferences;
• analyze website traffic and usage;
• improve website performance;
• support marketing and advertising efforts.

You can control cookies through your browser settings. Some parts of the website may not function properly if certain cookies are disabled.

Where required by law, we will request your consent before placing non-essential cookies on your device.

8. Marketing Communications

We may send you marketing or promotional communications if:

• you requested information from us;
• you subscribed to updates;
• you are an existing business contact and such communications are permitted by applicable law; or
• you otherwise provided consent.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at complice@getvonix.com.

9. How We Share Personal Data

We may share personal data with:

• service providers and contractors;
• hosting, cloud, and IT infrastructure providers;
• analytics and communications providers;
• compliance, KYC, KYB, AML, and fraud prevention providers;
• regulated banking, card, and payment partners;
• legal, accounting, and professional advisers;
• courts, regulators, law enforcement, or government authorities;
• prospective buyers, investors, or business successors in connection with a merger, acquisition, restructuring, or sale.

We do not sell your personal data to third parties.

10. International Data Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including where our partners, service providers, or infrastructure providers operate.

Where required by law, we take appropriate safeguards to ensure such transfers are protected, including contractual safeguards and other lawful transfer mechanisms.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

• provide services;
• meet legal and regulatory obligations;
• resolve disputes;
• enforce agreements;
• maintain security and fraud prevention records.

Retention periods may vary depending on the type of data, the purpose of processing, and applicable legal requirements.

12. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion of your data;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• request data portability;
• lodge a complaint with a data protection authority.

To exercise your rights, please contact us at complice@getvonix.com. We may need to verify your identity before responding to your request.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal data.

15. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data of a child has been collected without proper authorization, we will take appropriate steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or practices. Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact us at:

Vonix
Website: getvonix.com
Email: complice@getvonix.com
Address: London, United Kingdom

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